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© 2023 by Luhky 13. Proudly created with Wix.com

POLICIES & BULK BUYING

BULK BUYING:

Luhky 13 works hard to ensure that our prices and products are competitive in our target markets.  Because we are primarily handmade and work with local/domestic independent contractors, it is hard for us to offer a standard wholesale discount without having to raise our retail prices significantly. With that being said, we have chosen to simply offer a bulk retail discount for any purchases within our set thresholds.

Click here for all eligible Collections
BULK DISCOUNTS TIERS & CODES:
  • Tier 1:

    • 25% discount for any purchases between $250.00 - $350.00

    • use discount code 1TIER25

  • Tier 2:

    • 35% discount for any purchases between $351.00 - $499.00

    • use discount code 2TIER35

  • Tier 3

    • 45% discount for all purchases over $500.00

    • use discount code 3TIER45

ORDERING & PAYMENT:

  • All bulk buy eligible collections are online and can be purchased directly through the website with no additional external requirements.

  • All orders must be paid at the time of checkout.  We are not offering net terms at this time.

  • We reserve the right to make changes to our policies as our business needs change.

SHIPPING, DELIVERIES, & PICK UP:

  • All orders ship via USPS or UPS and additional shipping fees apply.

    • $15 flat rate local delivery available for shops Prince George County Maryland

    • $20 flat rate local delivery available for shops in Washington, DC

    • Pick-up from our home studio in Maryland is available.

    • All deliveries and pick-ups will be scheduled on Fridays, Saturdays, or Sundays.

  • All bulk buy orders will require a signature confirmation for delivery.

    • Luhky 13 is not responsible for lost or stolen packages.

  • If an order was damaged in any way during shipment, please email info@luhky13.com within 5 days with the following info:

    • (1) a photo of the damaged item, and

    • (2) a photo of the shipment as opened

    • Upon review, we will either send a replacement item, or apply a credit to a future order at the buyer’s preference. Shipping fees are non-refundable.

 

CANCELLATIONS, RETURNS & EXCHANGES:

  • For any standard order(s) that does NOT include custom/personalized items:

    • Once production as been started on your order, cancellations will result in a 35% restocking fee; this is to cover any costs related to raw materials and labor.

    • If the item is complete and your tracking number has been obtained for shipping, the order cannot be cancelled or refunded.  You will be eligible for a future store credit for the amount spent.  Shipping fees will be refunded if the shipper allows us to void the postage.

  • For any order(s) that INCLUDES custom/personalization:

    • Once production as been started on your order, there are no cancellations, refunds, or exchanges.