Terms, Shipping, Returns, & Privacy
Luhky 13 reserves the right, at its sole discretion to change and update this policy at any time. We encourage our customers to check this page for any changes or update to stay informed. You, as a customer, acknowledge and agree that it is your responsibility to review these policies periodically and stay informed with any update and changes to our policies.
These terms and conditions govern your use of the Luhky 13’s online retail and wholesale store. By placing an online order, you agree to and are bound by these terms.
SEASONAL, SALES & PROMOS
Please note that we do not offer rain checks on items which are out-of-stock at the time of the promotion or on sale.
All sales are final for all sale, clearance, demo/tester products, or seasonal/holiday items; no exchanges, returns, or credits will be issued.
In stock item orders are usually processed and shipped out within 3 to 5 business days. Custom, personalized and made to order items may take a bit longer. Luhky 13 is not responsible for shipping transit times as they are outside of our control or authority. Transit times are provided by the carrier (USPS, UPS, FedEx, etc.) and may vary with package origin and destination, particularly during peak periods or local circumstances. Our orders are shipped via UPS or USPS. All shipping costs are determined by the weight of the items purchased, the method of shipping chosen, and the destination address. If you have any questions regarding shipping, please use the Contact Us form.
Wholesale orders are not eligible for free shipping.
INTERNATIONAL SHIPPING DUTIES & FEES
At this time, we are not shipping internationally. However, when transit methods and times re-stabilize, please note that customers are responsible for all international custom and duty fees. These are in addition to, and not included in, the cost of shipping as each international destination may have their own fee schedule. As a business, we are obligated to declare all items as merchandise. We are not able to mark items as "gift" to save you money as it is considered fraud.
When domestic shipping labels are prepared online and printed, customers will receive notification via email from either the USPS or UPS, depending on the shipping method selected. If you do not receive this email within 7 to 10 days after placing your order (unless the order contains items that have longer processing times), please check your Spam/Junk mail folder or contact us. This email will include your Delivery Confirmation Number (if USPS) or Tracking Number (if UPS). We therefore strongly urge all customers to carefully consider their shipping option in relation to the final destination. UPS with signature confirmation is strongly recommended for areas heavily trafficked or in shared living facilities.
Once an order is given to a shipping carrier, the package then becomes that carrier's responsibility and Luhky 13 is no longer liable. All orders shipped via UPS automatically include up to $100 insurance. If you would like to include insurance on a USPS order, please contact us directly.
SHIPPING - INCORRECT/INSUFFICIENT/MISDIRECTED ADDRESS
If you mistakenly provided us with an incorrect or insufficient address, please contact us immediately with the corrected information. If your order has not yet shipped, we will correct it immediately with no problem. If your order has already been shipped via USPS, we must wait until delivery is attempted and then returned back to us before we can change the address or provide you with a refund or store credit - please note that original shipping charges are non-refundable and additional shipping charges will incur for reshipment. If your order has already been shipped via UPS, we can contact the carrier to reroute to the correct address - please note that original shipping charges are non-refundable and additional charges will incur for rerouting. In the case where a package is refused and shipped back to us, customers will be responsible for the original shipping charges and a 25% restocking fee.
Luhky 13 respects your privacy and (we are way too lazy) will never sell, loan, rent, trade or give away any personal information that you offer during your visit. Personal information provided is only to be used for the services requested, such as processing an order and shipping your package to your address.
We accept all major credit cards via our website (Visa, Mastercard, Discover, AMEX) as well as providing the option to use Paypal or Square. Sezzle is an option if you want to break up payments. We also allow for manual payment for those that want an invoice sent to them via Square.
WEBSITE AND CREDIT CARD SECURITY
The Luhky 13 checkout process is secured by HTTPS / TLS encryption and it is safe for our customers to purchase directly from our online boutique. According to our provider, TLS (Transport Layer Security) is the standard security technology for establishing an encrypted link between a web server and a browser. This link ensures that all data passed between the web server and browsers remain private and secure. TLS is the industry standard and is used by millions of websites in the protection of their online transactions with their customers. Additionally, Luhky 13 via our hosting service only works with payment gateways that offer the highest level of security certification (PCI DSS Level 1).
VINTAGE, UNIQUE/ONE OF A KIND, & CUSTOM STUFF
All sales on vintage, unique, & custom items are final (we do not offer refunds, credits or exchanges on these items). We describe all items, through both images and text as accurately as possible. Please feel free to contact us if you have any questions or concerns at all about a particular item, please make sure to contact us BEFORE you make your purchase.
CANCELLATIONS & CHANGES
All cancellations or changes to your order (both wholesale and retail) must be submitted by email within 24 hours of placing the order. Any reductions to your order or cancellations not reported within 24 hours will be issued a restocking fee of up to 25% of the total deducted from your order.
DAMAGED, DEFECTIVE, & MISSING ITEMS
Please inspect your purchase as soon as it arrives. Damage, defective, and missing claims on shipped items must be made within 3 calendar days of carrier documented delivery. No claims will be accepted after 3 calendar days. Use the Contact Us page for a return authorization on damaged/defective/missing items. Be sure to thoroughly explain the situation so that we can better assist. All items must be postmarked within 5 days of reporting. All merchandise must be returned unopened, unused, and in its original packaging BEFORE any action is taken by Luhky 13.
In some cases, a required police report will need to be filed before a refund or replacement can be issued.
GENERAL RETURNS & EXCHANGES
Luhky 13 will issue a store credit for all approved returns. A 25% restocking fee may apply to any order to cover any associated materials or labor. Shipping cost are non-refundable and all costs for return shipment are the responsibility of the customer. All merchandise must be returned unopened, unused, and in its original packaging BEFORE any action is taken by Luhky 13.
CUSTOM, PERSONALIZED, OR SPECIAL EVENTS
All custom/customer modified & personalized items are NOT eligible for return credit or exchange.
All items created for holidays or special events are not accepted after the holiday or event has occurred. If the item qualifies for a return, the item must be shipped back to us prior to the holiday or event. It must be shipped with tracking and IN ROUTE to us BEFORE the holiday or special event.
Any items purchased using a discount code are issued an exchange or online store credit only based on the actual purchased price. All returned items must be returned in unused condition and must be re-saleable as-is. Please make sure that items are well packed (additional packaging may be necessary) and insured for the full amount.
For all approved returns or exchanges, you will need a Return/Exchange Authorization Number (REAN). To obtain this, please Contact Us and include your order number in the subject line and a list of the item(s) you are returning in the body of the message. We'll then reply back with your REAN #, which you'll need to include in the address field of your package so that we can process quicker. This REAN # is very important to ensure proper tracking and handling of returned goods. Do not return any product(s) until you have received an REAN #.
Please address your return to:
Luhky 13 - Returns/Exchanges
6207 S. Osborne Rd.
Upper Marlboro, MD 20772
Upon receipt of the shipment, Luhky 13 will contact you by email to confirm your website/store credit. Please reference your REAN# number when checking on the status of your return.
We collect 6% Florida sales tax on all orders. Residents in other states are responsible for complying with local state tax laws.